Available Customer Service Positions

Customer Care Specialist

Responsibilities

• Conduct new customer training.
• Maintain a close working relationship with the staff that supports your customers.
• Maintain an open line of communication with Sales. Ensure they are made aware of the following:
• ontractual issues and potential contract opportunities.
• perational and facility issues impacting the customer’s production service.
• equests for credits resulting from service issues
• Work with the Implementation team on new contracts or add on services.
• Conduct regularly scheduled meetings with the customer to review issues, open change requests, upcoming planned events, and satisfaction issues.
• Keep customer informed of any issues that may impact their service.
• Ensure appropriate root cause outage analysis is completed on behalf of the customer for critical service impacting events.
• Escalate issues to Management level as appropriate
• Remain familiar with existing products and services, as well as new services once defined.
• Keep the Customer Service reporting system up-to-date.
• Assist in mentoring Customer Care Specialists.
• Additional projects or tasks as assigned by your Manager.

Qualifications

• Bachelors Degree or equivalent work experience.
• 2+ years customer service experience working directly with customers.
• 2+ years technical experience in a customer centric company.
• Excellent written & verbal communication skills.
• Excellent organizational & time management skills.
• Good project management skills.
• Good problem solving & decision making skills.
• Good PC skills, word processing, spreadsheets.
• Understanding of current information technologies.
• Ability to learn quickly & work independently.
• Ability to handle multiple tasks in a fast paced, changing environment.
• Ability to gain & maintain trust.

The position is full time and salary is negotiable.

Crayon Systems, Inc. is a privately held management software solutions company dedicated to providing flexible and powerful applications that enable customers to improve their operational efficiencies and reduce costs.

Please send your resume to jobs@crayoninterface.com